Tips for Dealing With Difficult Customers

Date : 27th February 2018 to 27th February 2018

Place : United States, Aurora

Website :http://bit.ly/2nCe7gJ

Contact Person:Training Doyens

Description:

OVERVIEW Interaction with people includes dealing with different personality styles, temperaments and situations. However, being a service provider you need to satisfy your customers, whether they are difficult or not. Join our new webinar to learn the tips and techniques of dealing with difficult customers. WHY SHOULD YOU ATTEND Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction. AREAS COVERED • Maintaining control in difficult customer situations • Recognizing customer anger • Maintaining an appropriate demeanor • Setting boundaries • Keeping expectations realistic • Effective listening skills • Structuring messages for problem solving • Moving past difficult customer encounters For more details click on this link: http://bit.ly/2BP7Ras You may also refer to this link: https://www.trainingdoyens.com/product/50089-domestic-violence-policy-for-employers https://www.trainingdoyens.com/product/50148-generations-in-the-workplace https://www.trainingdoyens.com/product/50157-key-differences-among-generations

Tips for Dealing With Difficult Customers will be held in Aurora,United States on date 2018-02-27

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Deadline for abstracts/proposals : 27th February 2018

Keynote Speakers : Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more. Mary holds graduate and undergraduate degre

Venue :Training Doyens, Aurora, CO, United States

Check the event website for more details.