Conference Details

Customer Service and Complaints Management Masterclass 2020

Date :

Place : South Africa, Johannesburg Metropolitan Muni

Website :

Contact Person:Roger King

Description:

It is with great pleasure that we invite you and your team to participate in the Customer Service and Complaints Management Masterclass. Held at Emperors Palace Hotel, OR Tambo, Johannesburg, South Africa from 29th-30th April 2020. This is an important to management and people dealing with customers functions in today’s business, Non-governmental organization and government landscape are all invited to attend. Kindly open attached for more information and registration.

Customer Service and Complaints Management Masterclass 2020 will be held in Johannesburg Metropolitan Muni,South Africa on date 2020-04-30

Deadline for abstracts/proposals : 27th April 2020

Organized By :Silver Mercury Pty Ltd

Keynote Speakers : Magauta Mphahlele Founder and CEO of Ithuseng Credit Solutions (ICS) which is a 100% female owned private company that is a registered Alternative Dispute Resolution Agent that mediates disputes between credit providers and consumers. Chantel Botha, Founder member of the Customer Experience Professionals Association(CXPA) Brandloves SIZWE KASSIM Motivational & Conference Speaking Stephen M. Rwafa Trainer and Facilitator

Conference Highlights :• Using complaint handling to define and prioritize targets for service and improvement • Implement a global approach to complaint handling with multi-site usage, multi-lingual capabilities, and regional reporting requirements. • Best practices: Treatment of consumers fairly and their rights • Get updated on the key issues around Consumer Protection Act and various legislation • Using complaint handling process to define and prioritize targets for service and improvement • Prote

Venue : 64 Jones Rd, O.R. Tambo, Kempton Park, 1620

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Customer Service and Complaints Management Masterclass 2020

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