End-to-End Customer Experience Management for B2B Manufacturers

Date : 16th January 2020 to 17th January 2020

Place : Germany, Duesseldorf

Website :https://tbmgroup.eu/product/end-to-end-customer-experience-management-for-b2b-manufacturers/?uid=SMLTPR50YP1

Contact Person:Michal Olsanski

Description:

It is now time to put the customer at the center of all our planning! In these exciting times of huge technological innovation and disruption, manufacturers need to think more about what the customer wants and what will increase value for them. How can you own the whole customer experience and journey? How do we respond to service-obsessed customers? Moreover, what are the competency expectations and what will be the ROI? Topics covered include: Providing an integrated and connected CX Excellence in aftermarket service and engagement Optimal customer contact management Successfully closing the customer experience loop Thoroughly understanding your customer, their needs and requirements Managing current and developing technology Fomenting a CX culture across the organization Effective customer education and information delivery strategies Data collection and management IoT as a fundamental feature of your CX strategies Third-party distribution frameworks CX management through social media

End-to-End Customer Experience Management for B2B Manufacturers will be held in Duesseldorf,Germany on date 2020-01-17

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Deadline for abstracts/proposals : 9th January 2020

Keynote Speakers :

Check the event website for more details.