The Financial Services Customer Experience Conference - Behavioural Insights, Real Value

Date : 27th June 2018 to 27th June 2018

Place : United Kingdom, London

Website :https://www.financialservicesconference.com/

Contact Person:Sophie Hewson

Description:

Join 27 financial services brands and disrupters speaking in one day: 5 Banks • 4 Insurance Companies • 4 Investment & Management Organisations • 6 Challengers & Innovators • 1 Building Society • 1 B2B • 1 Cross-Sector • 2 Currency Providers • 2 Government-Backed Organisations Benefit from 11 advanced sessions from 24 speakers focused on your hottest financial services customer experience challenges. Embrace actionable and behavioural insights to drive long-term value. 1. Aviva, Head of Customer Transformation, Rachel Whitaker 2. Bank of Ireland, Customer Experience Director, Tony Crane 3. Tandem Money, Co-Founder & CEO, Ricky Knox 4. Barclays, Head of Colleague & Client Improvement, Julie Tennant 5. Starling Bank, Product Director, Ben Chisell 6. Post Office Money, Head of Products, Ross Hunter 7. Coventry Building Society, Customer Experience Director, Rachel Haworth 8. LV=, Head Of Customer Experience, Gemma Passant 9. Police Mutual, Head of Group Customer Experience, Anu Shekhar 10. Old Mutual Wealth, Strategic Service Development Director, Anthony Scammell 11. E.ON, Head of Customer Experience, End-To-End Journeys, Keith Fletcher 12. M&G Investments, Product Owner - Digital Direct to Consumer, Ralf Jeffery 13. MYJAR, Chief Marketing Officer, Tom Newbould 14. Barclays, Head of Training & Knowledge, Johanna Campbell 15. The Money Advice Service, Head of Insight & Evaluation, Nick Watkins 16. Seedrs, Marketing Director, Alysia Wanczyk 17. Hitachi Capital, Senior UX Designer, Sarah Leach 18. Oakbrook Finance, Head of Customer Experience, Georgina Perry 19. UBS Wealth Management, Head of Marketing UK & Jersey, Kirsten Burt 20. The Start Up Loans Company, Head of Strategy & Product, Jane Cormack 21. Unum, Head of Customer Experience, Hélène Gullen 22. Comparethemarket.com, Associate Director, Customer Experience Strategy, Innovation & Design, Neil Dodd 23. Yolt, CEO, Frank Jan Risseuww 24. Currencies Direct, Chief Product Officer, Brian Harris PLUS! This Customer Experience Financial Services Conference also features: 3 panel discussions on ‘FinTech Leaders & Challenger Banks’, ‘Practical Tech & AI’ and ‘Practical Applications’; 3 interactive peer discussions on ‘Engagement’, ‘Customer Service Design’ and ‘Security & Emerging Regulations’ and an all new results-driven programme…we do hope you can join us!

The Financial Services Customer Experience Conference - Behavioural Insights, Real Value will be held in London,United Kingdom on date 2018-06-27

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Deadline for abstracts/proposals : 4th April 2018

Keynote Speakers :

Venue :Cavendish Conference Centre, Duchess Mews, London, UK

Check the event website for more details.