Date :
Place : Saudi Arabia, Riyadh
Website :https://fleming.events/en/events/it/kingdom-call-center-transformation
Contact Person:Devendra Birajdar
Description:
With the National Transformation Program 2020 the call center industry is under focus and has been on progressive path. While understanding the Saudi market, it is seen that there are many challenges that the Call Center Industry is facing at the moment like HR, Technology, Customers, Operations in the micro (Organisational) as well as on the macro (Regional) level. The main focus of this event will be to address these key challenges like adopting digitilization, automation, omni – channel management, Customer Data Procurement, Cost of technology and more and also explore new avenues for mitigating these challenges.Deadline for abstracts/proposals : 20th September 2017
Organized By :Fleming.
Keynote Speakers :
Conference Highlights :Key Topics: Saudi Vision 2030 – The role of call center industry in transforming the Saudi economy, Role of Cloud Computing in Call Centers, Artificial Intelligence and Robotics the future of Call Centers, Changing face of CRM – Journey from Multi-Channel to Omni-Channel environment to deliver uniform experience across all channels, Technological 'Disruption' for secure data management, transfer and pilferage reduction, Digitization of Contact Center: Selecting the right partners
Venue :Riyadh, KSA
Check the event website for more details.