Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa

Date : 10th October 2017 to 11th October 2017

Place : South Africa, Johannesburg

Website :http://telco.fextons.com

Contact Person:Jennifer John

Description:

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa will be held in Johannesburg,South Africa on date 2017-10-11

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Deadline for abstracts/proposals : 29th September 2017

Keynote Speakers :

Conference Highlights :Learn How to operationalize customer experience Learn Using NPS effectively as a key driver Learn how to deliver a simple and profitable customer experience Learn How to strike the balance between call centres and self-service channel Identify expectations of your customers in order to increase ARPU and reduce churn

Check the event website for more details.