Place : South Africa, Johannesburg
Contact Person:Jennifer John
Description:Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa
Deadline for abstracts/proposals : 29th September 2017
Organized By :Fextons
Keynote Speakers :
Conference Highlights :Learn How to operationalize customer experience Learn Using NPS effectively as a key driver Learn how to deliver a simple and profitable customer experience Learn How to strike the balance between call centres and self-service channel Identify expectations of your customers in order to increase ARPU and reduce churn
Check the event website for more details.