Conferences

Conference Details

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa

Date :

Place : South Africa, Johannesburg

Webisite :

Contact Person:Jennifer John

Description:

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa

Deadline for abstracts/proposals : 29th September 2017

Organized By :Fextons

Keynote Speakers :

Conference Highlights :Learn How to operationalize customer experience Learn Using NPS effectively as a key driver Learn how to deliver a simple and profitable customer experience Learn How to strike the balance between call centres and self-service channel Identify expectations of your customers in order to increase ARPU and reduce churn

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Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods.This event will look at the critical topics and trends currently impacting telcos in Africa

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