The Customer-Focused Contact Centres Conference - Effortless Experiences

Date : 1st July 2020 to 1st July 2020

Place : United Kingdom, London

Website :https://customercontactconference.com/

Contact Person:Anna Bray

Description:

Next-Level, Customer-Centric Contact Centres: Harness Tech & Empower Agents To Deliver Seamless, Multi-Channel Customer Journeys & Experiences. Deliver Outstanding Customer Experiences & Customer Journeys Through Savvy Tech Implementation Whilst Retaining The Human Touch & Empowering Resilient, Engaged Agents Who Represent The Customer, Add Value & Drive Continuous Improvement In The Organisation 23 Recognised Contact Centre & Customer Thought Leaders Share Hard-Won Insights Behind Delivering Excellent Customer Experiences & Seamless Customer Journeys That Stand Out Through Savvy Tech Investments & Resilient, Empowered Agents Who Take Ownership Of The Customer Journey, Add Value & Drive Continuous Improvement In The Organisation 1. Cutting-Edge New Tech & AI: Implement the right tech in your contact centre which adds value to the customer experience without losing the human touch 2. Happy Staff, Happy Customers - Enhance Colleague & Customer Experiences: Invest in your agents to deliver next-level, customer-centric care 3. Find The Perfect Channel Mix: Prioritise the right customer contact channel mix for savvy platform investment 4. Seamless End-To-End Customer Journeys: Deliver personalised, joined-up customer journeys across multiple channels to fuel conversions and loyalty and reduce frustrations 5. Connect With Customer Demands & VOC: Listen and respond to customer feedback and data, and surpass ever-changing customer expectations 6. Empower Agents Through Winning Workforce Cultures: Change the perception and reality of work in your contact centres, and train, motivate and retain your talent 7. Drive Organisational Change & Transformation: Redefine the role of your contact centre within your organisation to remain relevant, add strategic value and drive continuous improvement 8. Maximise Operational Efficiencies: Optimise resources and streamline to cut costs without compromising on quality 9. Next-Level Forecasting & Measurement – NPS & KPIs: Innovative ways to measure commercial success, improve efficiencies, empower agents and deliver excellent customer experience 10. Future Of The Contact Centre: Tangible steps towards the contact centre of the future

The Customer-Focused Contact Centres Conference - Effortless Experiences will be held in London,United Kingdom on date 2020-07-01

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Deadline for abstracts/proposals : 1st July 2020

Keynote Speakers : • Ms Beverley Hullock (Senior Manager, Continuous Improvement ) Openreach • Mr Jason Roberts (Head of Contact Centre Operations) Dixons Carphone • Ms Jo Garland (Senior Manager Operational Support, Contact Centres) John Lewis and Partners • Ms Jane Bates (Co-op Business Services Director) The Co-op • Ms Dee Roberts (Director Contact Centre Transformation) AA Ireland • Ms Nicole Feighery (Director of Contact Centre Operations) AA Ireland • Mr Bogdan Grigorescu (AI Platform Man

Venue :De Vere Grand Connaught Rooms, Great Queen Street, London, UK

Check the event website for more details.