Place : United States, Aurora
Contact Person:Training Doyens
Description:Learn how to create raving fans for your business and the importance of customer satisfaction. The webinar also discusses customer retention strategies, and what do customers really want and why do customers complain.
Deadline for abstracts/proposals : 31st July 2019
Organized By :Training Doyens
Keynote Speakers : Years of Experience: 29+ Areas of Expertise: Time Management, Employee Training, Retention and Motivation, Generational Diversity, Client Retention, and Career Growth Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to.
Conference Highlights :OVERVIEW A ‘Strategy of Pre-eminence’ and understanding what ‘Moments of Truth” are, gets this session underway. When you learn the actual $ dollar value of one of your customers, gained or lost, you may start looking at training in customer service in a better light. We will look at three key customer complaint and resolution questions everyone needs to know: • What causes customers to leave? • Why do customers complain? • What do customers really want? WHY SHOULD YOU ATTEN
Venue :26468 E Walker Dr, Aurora, Colorado 80016, USA
Check the event website for more details.