The Humanising Digital & Self-Serve Conference

Date : 3rd October 2019 to 3rd October 2019

Place : United Kingdom, London

Website :https://humanisingdigitalconference.com

Contact Person:Annie Barker

Description:

20 Brand-Led Speakers Reveal How To Transform Your Customer Experience Journey With An Effortless Balance Between Digital Tools & Self-Serve & The Human Touch By Wisely Incorporating Chatbots & AI Alternatives & Encouraging Further Channel Shifts. Don't Miss In-Depth Insights Into Digital Trends & Consumer Expectations, Attitudes & Behaviours.

The Humanising Digital & Self-Serve Conference will be held in London,United Kingdom on date 2019-10-03

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Deadline for abstracts/proposals : 20th September 2019

Keynote Speakers : 1. LV=, Director of Digital Product Innovation, Gayathri Sudhakaran. 2. John Lewis Partnership, Partner & Head of Contact Centres, Ray Biggs. 3. The AA, Head of Digital Customer Experience, Hannah Loudain. 4. NHS Digital, Head of Product, Digital Delivery Centre, Emma Harvey. 5. Barclays, Head of Barclays Digital Channels for Mobile, Web, Bot, Hilda Jenkins. 6. Fenwick, Director of Transformation, Katherine Morgan. 7. Halfords, Head of Customer Support, Gareth Brophy. 8. Centrica, Hea

Conference Highlights :1 Inspiring Day. 20 Brands Address Your Toughest Shift To Digital & Self-Serve Challenges: ✓ Balance Human & Digital ✓ Chatbots & AI Alternatives Panel ✓ Encouraging Channel Shift ✓ Effortless Customer Journeys ✓ Demographic Differences ✓ Customer Trends & Behaviours Panel ✓ Cost-Benefit Vs. Retention ✓ Protecting Company Brand ✓ Targeting The Non-Tech Savvy ✓ Shared Takeaways Panel

Venue :The Hilton London Olympia 380 Kensington High Street London W14 8NL

Check the event website for more details.